Huron Consulting Group IT, Virtual Desktop Engineer (Contractor - Pensacola) in Pensacola, Florida
Some equations prove quite simple: Join a high-growth company and you will enjoy abundant opportunities to shape the industry in unique, concrete ways. Huron’s corporate team members collaborate with the business to extend their wealth of knowledge and expertise across a vast arena: Human Resources, Marketing, Finance, Technology, Legal, and Facilities. From strategy to execution they partner with the business to solve today’s business challenges and plan for our future. It’s a vital evolutionary circle…one that explains why we profoundly value our corporate team—and why we seek out only the most committed individuals.
If you’re aiming to maximize your potential, Huron will put a roadmap in your capable hands and say, simply, drive. You already possess the passion and expertise to achieve greatness. Now let us help get you there.
Real-world visibility. Top-notch opportunities. First-rate recognition.
Let’s get to work - together.
The Virtual Desktop Engineer is responsible for providing technical support including, acknowledgement, diagnose, troubleshoot and resolve entry level and advanced issues assigned to queue. Adhere to policies and defined operating procedures. Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints. Procure computer accessories and software as needed within purchasing guidelines defined by standard operating procedures. Develop and manage effective professional working relationships with user community, co-workers and interdepartmental colleagues. Participate in after-hours IT on-call rotation and respond to emergency/urgent requests as needed. Respond, resolve or escalate all service requests and incidents following established procedures and SLA.
Relevant Microsoft IT certifications preferred
Associates Degree with an emphasis in Information Systems
Two or more years of relevant work experience required or equivalent in relevant work experience
Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
Excellent troubleshooting skills with the ability to multi-task & adapt to changing priorities quickly. Ability to act independently with follow-through
Excellent communication, strong customer service work ethic with ability to provide support quickly
Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
Ability to work independently and as part of a team
Ability to interpret and create basic scripting
Ability to work flexible hours including at times nights and weekends
At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
The Company is fully committed to providing equal employment opportunity in recruitment, employment, compensation, benefits, promotions, transfers, education and all other terms of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era of veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state of local law. We endeavor to maintain a drug-free workplace.
Opportunity Type: Experienced
Country: United States
Job Type: Contractor